If you need someone who can keep your customers happy on calls, chat, or email — and also cut down the repetitive manual work behind your support process — that's what I do.
I've spent 8+ years in customer support and sales, most recently handling inbound/outbound customer service, cross-selling, and billing/service resolution for a telecom account, and before that running high-volume retail sales and client relationships for an international brand based in Oman.
On top of that, I recently completed Zapier automation training and use Zapier plus AI tools (ChatGPT, Claude) to build workflows that reduce manual data entry, follow-ups, and repetitive replies — so support runs faster with fewer errors.
I'm also comfortable with Google Workspace, Microsoft Office, and basic HTML/CSS. Available for full-time or part-time, flexible with US/AU hours.
