As an Appointment Setter in the medical field, I contacted patients to schedule, confirm, and reschedule medical appointments while professionally handling both inbound and outbound calls.
I verified patient information and insurance details, updated and maintained accurate records in the system, and coordinated closely with doctors, nurses, and clinic staff to ensure smooth and efficient scheduling.
I also followed HIPAA guidelines to maintain strict patient confidentiality, handled patient inquiries by providing basic information about services and procedures, and helped reduce no-shows through timely reminders and follow-ups.
