Hello there, I'm Frenz Jam from the Philippines. I’m an Operations Support Assistant with 5+ years of experience helping healthcare providers, telecom companies, and online platforms keep their daily operations running smoothly. I support teams by handling patient scheduling, appointment reminders, insurance verification, patient intake, and referral coordination, while also assisting patients in understanding their insurance eligibility and coverage in simple terms. I also work closely with customers through email, phone, and live chat, answering questions, resolving account or billing concerns, and providing technical support for internet and connectivity issues through remote troubleshooting.
What I can help you with:
Patient scheduling and appointment reminders
Insurance verification and eligibility checks
Patient intake assistance
Patient referral coordination
Patient support and healthcare inquiries
Invoicing & payment processing
Update EHR/EMR system
Customer service (email, phone, live chat)
Account and billing inquiry support
Case documentation & escalation handling
Technical support for internet and connectivity issues
Remote troubleshooting and step-by-step guidance
Customer and patient record documentation
Support ticket handling and case tracking
Create documents and graphics using Canva
Assist with inventory tracking
Internal team coordination and updates
General administrative support
Inbox & email management
Calendar management
Data entry & data validation
CRM database management
Online gaming support
Know-Your-Customer (KYC) verification
Order processing & order fulfillment
Order tracking & follow-up
Order management
Returns & refunds processing
Issue escalation & case management
Tools I'm proficient at:
Zendesk, Salesforce, Jira, Confluence, AthenaHealth, Slack, Zoom, Microsoft Teams, Google Meet, Avaya, ViciDial, Telegram, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, OneDrive), Hubstaff, ChatGPT, Google Gemini, Canva, CapCut
Why work with me this year
Reliable, highly organized and proactive
Values integrity and professionalism at work
With excellent English communication skills (written & verbal)
Comfortable using CRM and EHR/EMR tools and quick to learn new systems
With reliable high-speed internet, noise canceling headset, quiet work space
Comfortable using Google Workspace, spreadsheets, and online collaboration tools
Able to work independently in a remote environment and manage multiple tasks
My availability
I am available to work full-time, part-time and 10-15 hours weekly. I am also flexible to work within US time zone including Australia, Canada, UK and EU time zones.
Invite me for an interview.
Message me today and let's chat what you need help with. Schedule an interview with me.
Technical Support, Customer Service, Operation Management, Client Relationship Management, Order processing, Office and Administration, Logistics Coordination, English Speaking, Sales, Phone Support, Sales Support, Communication, English Proficiency, Organization, CRM, Medical Services
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