Hi,
I am currently working as a virtual assistant and looking for better opportunity. I started working as a Customer Service representative and handled different types of account, I worked as a Sales representative and was offering Car rentals and hotel reservations, I worked as Customer Associate and was assisting clients who are interested in buying beauty products, I also worked as Customer Associate for United Airlines and was helping passengers with their check-in and flight reservations and then I worked as Member Advocate for United Healthcare Medicare and Retirement account, I was assisting members with their benefit questions, claims, medications, online accounts, prescription refill, prior authorization request, billing and many more. After 10 yrs of working as Customer Service representative, I became an advocate coach for 1 year and then I got promoted as Supervisor Escalation Specialist. As a Supervisor, I was auditing agents call, taking escalated calls, review submitted request, sumbit bright ideas and conduct huddles or meetings for collaboration. I am good at problem solving. I am knowledgeable with Microsoft apps such as Teams, Outlook, Calendar and Google apps like Gmail, Googles Docs, Google sheet, Google Slide and the like. I am a fast learner and can easily adopt to any environment. I am always willing to learn and would love to learn new things and acquire new skills. Thank you for reading this and I am hoping to hear from you soon.
Kind regards,
Aiza Ramos
