Hi, Good Day!
My name is Marnie, and I have over 7 years of experience in the healthcare industry, including 2 years of onsite experience and 5 years as a remote Medical Receptionist and Administrative Virtual Assistant.
I am passionate about helping patients, healthcare providers, and medical staff by ensuring seamless administrative operations, efficient scheduling, and excellent patient support. I take pride in assisting doctors and healthcare teams so they can focus on providing quality patient care.
My responsibilities and areas of expertise include:
• Managing provider tasks and communications for Physicians (MDs) and Physician Assistants (PAs)
• Assisting funeral homes, medical practices, hospitals, and pharmacies with lab orders, prescriptions, and referrals
• Answering inbound and outbound calls for medical offices and hospitals
• Assisting providers with patient chart documentation and data entry
• Scheduling appointments based on patient preferences and provider availability
• Confirming appointments via phone, email, and text message
• Updating and maintaining accurate patient records in EHR and EMR systems
• Sending lab orders and test results to diagnostic centers, clinics, and hospitals via fax and secure communication channels
• Managing high volumes of incoming calls while providing exceptional customer service
• Updating patient demographics and insurance information
• Processing prescription refill requests and coordinating with pharmacies
• Handling after-hours calls for Internal Medicine, Orthopedic, Psychiatry, and Bariatric Surgery practices
• Assisting patients with urgent concerns during overnight shifts and coordinating care with on-call providers
• Communicating directly with on-call physicians and physician assistants
• Running test claims and verifying insurance eligibility
• Registering new patients and maintaining accurate records
• Verifying insurance benefits, coverage, eligibility, authorizations, and denials
• Sending triage questionnaires and gathering patient information
• Assisting patients with medical records requests, medical clearances, doctor's notes, and FMLA documentation
• Managing new patient intake forms and onboarding processes
• Assisting workers' compensation and no-fault insurance patients
• Performing comprehensive insurance verification and benefit checks
Throughout my career, I have developed strong communication, multitasking, problem-solving, and organizational skills. I am detail-oriented, dependable, and highly experienced in supporting healthcare practices in a remote environment.
I look forward to bringing my healthcare administrative expertise, professionalism, and dedication to a team where I can continue making a positive impact on both providers and patients.
