VERY TECH SAVVY with 10+ YEARS of experience in TECH SUPPORT and CUSTOMER SERVICE
With extensive experience in: Admin Support, Customer Support (Phone, Email, Chat, and SMS), Technical support, Healthcare Support, Cold Calling, Appointment Setting, Order Fulfillment, Data Entry, Chasing and Payment Processing, Email Management and Account Management.
Expert Skills: Customer Service, Technical Support, Call Handling both inbound and outbound, Trouble Shooting and attention to detail, Chat and Email Handling, Subject Matter Expert in Customer Satisfaction, CRM Systems (Zendesk, Citrix, Genesys), Software/App Testing and Documentation, Office Applications (Word, Excel, Outlook),Multimedia Tools (Adobe Photoshop, Illustrator, Canva) , Able to do Sales, Lead Qualifying, Collections, Billing, Order Entry, After Sales Support and more!
