I am Vinci James Lorica, with a robust background spanning 5 years as an Administration Manager in Media Sales, focusing on contract management and financial reporting. My extensive experience also includes a decade of delivering exceptional customer service and a Bachelor's degree in Education majoring in English. I bring forth a diverse skill set encompassing team management, employee training, and expertise in operations, data analysis, customer satisfaction, and accounts management. Presently, as an On-Demand Grocery Executive at Deliveroo, I prioritize fostering client relationships, swiftly resolving concerns, and strategically analyzing account performance for continuous improvement. Previous roles as a Customer Service Specialist, Client Account Specialist, and in key managerial positions have honed my abilities in managing contracts, budgets, and office operations while implementing effective cost-saving strategies. My strengths lie in being goal-oriented, a team player, a rapid learner, and a proficient problem solver, bolstered by proficiency in Microsoft Office, Oracle, Fiserv, Netsuite, Looker, and Salesforce.
