Ericson

Operations & Customer Success Specialist / B2B

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Overview

Video Introduction

Looking for Part-time work (4 hours/day) at $11.58/hour ($1,019.02/month)

Educational Degree

Bachelor's degree

Availability

Part-time

Portfolio / Website

https://www.linkedin.com/in/eric-pagayanan/

Top Skills

Customer Support ManagementPersonal Assistant

Last Active

March 30th, 2026 (4 months ago)

Member Since

December 5th, 2023

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About

I’m a Customer Success and Operations Specialist based in Spain, supporting international companies working with the EU market. I am based in Europe.

In my current role, I manage operations and customer accounts for 100+ B2B clients selling in Europe, helping them navigate EU e-commerce compliance requirements such as GPSR, EPR, WEEE, LUCID and Packaging regulations.

My work involves coordinating with internal teams, managing CRM records, supporting onboarding and renewals, and ensuring customers stay compliant while selling across EU marketplaces.

I also have experience supporting Amazon sellers and e-commerce businesses, including product listing support, account coordination, and operational workflows.

Areas where I can help:

Customer Success and client support
CRM management (HubSpot)
Subscription and billing coordination (Stripe)
EU e-commerce compliance coordination
Amazon Seller support
Operations and executive assistance

I work with tools such as HubSpot, Stripe, Amazon Seller Central, Notion, Slack, Google Workspace, and AI tools.

I am comfortable working with US, EU, and remote teams.