I am a highly skilled Customer Support and Sales Professional with extensive experience as a Virtual Chat Support handling US-based clients for Verizon and DirecTV, assisting them with billing concerns and basic technical support. I also have over 7 years of experience in the hospitality industry, providing exceptional services to high-end customers in Dubai and on cruise ships based in Miami, Florida, serving the Caribbean. Additionally, I manage e-commerce business accounts and social media platforms, assisting customers online as a
freelancer.My expertise includes customer service, administrative and technical support, data entry,
email management, stock inventory, logistics, basic social media management (graphic design and video editing), and media buying. I am experienced in running
Facebook and Instagram ad campaigns, managing daily ad spends ranging from $300 to $500, researching market trends, and optimizing ad creatives to enhance performance. (SEO and Search Arbitrage)I am proficient in Microsoft Office Suite, Google Suite, Canva, and other productivity tools and CRMs. As a quick learner, detail-oriented individual, and great communicator, I am passionate about helping businesses grow and thrive by providing exceptional virtual assistance.
