Previously, I dedicated four years of my career to Amazon as a Seller Support professional, starting in 2019. During this time, I provided comprehensive assistance via both phone and email channels. Transitioning to the role of a virtual assistant in early 2023, I continued my journey with Amazon, accumulating a total of four years of experience. My expertise lies in efficiently navigating Amazon Seller Central, enabling me to troubleshoot a wide range of issues, particularly those related to FBA (Fulfillment by Amazon) matters. Beyond Seller Support, I possess a versatile skill set that spans various areas of account management across both Seller Central and Vendor Central platforms.
Specifically, I excel in managing a wide array of responsibilities, including:
• Updating and adding new products across different marketplaces and creating variations using methods such as:
• Flat file (Bulk upload)
• Manual entry
• Updating, partially updating, or deleting listings
• Resolving listing issues, including;
• Suppressed listings
• Detail Page Removed
• Stranded
• Inventory
• Incorrectly marked items
• Handling order management tasks such as;
• Managing returns
• Processing refunds
• Overseeing fulfillment
• Providing customer service
• Facilitating reimbursements by:
• Reconciling shipments
• Addressing lost/damaged inventory
• Managing misplaced or missing inbound items
• Handling removals
• Resolving overcharged FBA and storage fees
