Virtual assistant for Walmart drop shipping
?Product research
?Listing creating
?Upload listing
?Product sourcing
?Process orders
?Process returns, refunds, cancellation
?Monitor incoming orders
?Reply buyer messages
?Competitor analysis
Virtual assistant for Amazon Seller
?Listing creating
?Upload listing
?Edit listing
?Process orders
?Reply buyer messages
?Creating shipping plan
Real estate Cold caller
?Cold calling for possible buyer’s or seller’s
Assistant Manager
?Monitor and evaluate performance based on the Client criteria
?Escalate detail and communicate detailed information about calls monitored to all clients and Quality assurance Supervisor.
?Monitor all centers for quality and performance issues.
?Participate on session with operations, Training and internal quality.
Supervisor
?Identify common and /or critical customer handling issues and escalate it to team manager with recommended solutions.
?Create effective performance improvement and professional development plans for the team.
?Monitor Adherence, productivity and quality statistics.
?Supervise a team of executes and support team operations meeting the needs of business by demonstrating excellent Leadership and interpersonal Skill.
?Provide accurate weekly specific performance report
?Construct and monitor performance improvement plans and work with executives to achieve objectives and performance targets
QA (Quality Analyst)
?Listen to associates call making sure they follow the correct process
?Conduct Random Audit for 14 associates per week and 2 cases per associate
?Root cause Analysis
?Conduct discussion to the a team assigned to me twice a week regarding updates and their Individual and team performance
?Provide help needed from the Team
SME(Subject Matter Expert)
?Handle Seller’s inquiries regarding their selling account
?Communicate effectively
?Calm frustrated seller’s and provide them the best resolution and excellent service
?Support teams and provide best practices
CSR (Customer Service Representative both Amazon Retail and Seller Support)
?Handle customer’s and seller’s regarding their queries
?Always provide a great and excellent service as what they expected
?Provide options and alternative resolution
?Making sure that customer’s and seller’s will always happy before the call ended by providing them satisfaction
