I support the Travel Consultants by proactively filling the gap brought by the online operations such as ticketing errors, unconfirmed bookings, duplicate bookings, etc. to ensure the smooth and efficient service will be extended to card members or travelers. I negotiate with travel partners to fulfilling the best possible service that I can provide to card members. I am one of the person in-charge for the training of team new hires or other colloleagues that can support ad-hoc back-office tasks. I assist our Accounts Team for accounts reconciliation tasks and refund tasks to meet the deadline with card members. I participate in quarterly UAT testing prior to site live date to guarantee that each enhancement will work as designed. I a-----------diator to the Technical Team and Travel Consultants to analyze online issues that card members see in the online platform.
