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Customer Service Specialist with 5+ years of experience supporting international customers across e-commerce, subscription services, video streaming platforms, car rental, and carrier services. Experienced in multi-channel customer support through email, chat, and phone, with a strong background in handling high-volume ticket queues (60–100 interactions daily). Proficient in CRM and ticketing platforms such as Zendesk and Freshdesk, focusing on issue resolution, customer retention, QA standards, and SLA compliance. Proven track record of meeting performance metrics—recognized as overall Top 3 Performer in 2024 and selected as a Subject Matter Expert (SME) and Quality Apprenticeship candidate, contributing to onboarding, coaching, and knowledge sharing
to improve team performance.
