I am a customer service and technical support professional with over four years of experience delivering high-quality support across phone, email, chat, and ticketing systems. I specialize in troubleshooting hardware, software, and account-related issues while ensuring a smooth and positive customer experience.
In my role as a Senior Service Desk Representative, I have supported global clients such as Walmart, McDonald’s US, Verizon, and MetLife, handling high-volume requests with efficiency and accuracy. I am experienced in incident management, ticket tracking, and escalation processes, with a strong focus on meeting SLAs and maintaining customer satisfaction.
I am known for my clear communication, problem-solving skills, and ability to adapt quickly to new tools and systems. With a customer-first mindset and strong attention to detail, I consistently aim to deliver reliable solutions and build positive user relationships.
