TRAINING EXPERIENCE:
From 2019 to 2023 I worked as a Trainer in a call center setting, which strengthened my facilitation and presentation skills, admin skills, critical thinking, and attention to detail. I have experience in handling both language and process training, voice and non-voice accounts, as well as front and back office support.
Prior to this, I have facilitated training in service and leadership for various school and community organizations. I also taught English as a Second Language (ESL) to East Asian students for five years.
WRITING EXPERIENCE:
I am also an experienced Content Writer and Editor, having worked on various freelance projects since 2012. I have written articles for newsletters, coffee table books, magazines, and blogs, and documented protocols for local government agencies. Additionally, I have edited academic papers, including, but not limited to, research papers, dissertations, and academic journals.
Before working as a writer and editor, I was part of my school newspaper's editorial board from grade school until college. I competed in essay writing, sportswriting, copyreading and headline writing, and feature writing contests. I was also the editor-in-chief of our high school newspaper from 2007 to 2008.
Although I prefer to work autonomously, I also proactively communicate any questions I may have about any project I'm handling.
I look forward to working with you soon!
