With over 8+ years of experience in technical support, help desk operations, network
troubleshooting, and system administration. I have developed a strong background in delivering reliable IT solutions and exceptional user support. I have provided Level 1 and Level 2 technical support, resolving internet, hardware, software, and network connectivity issues while assisting customers through email, live chat, and remote support. I worked closely with internal teams to escalate and resolve complex technical issues, ensuring timely and effective resolutions.
In addition, I have supported computer systems, administered Active Directory and Windows Server environments, maintained network infrastructure, and provided technical assistance to faculty, staff, and end users. My responsibilities also included system installation and configuration, troubleshooting, documentation, IT asset management, and ensuring the smooth operation of IT systems.
I am a dependable, detail-oriented, and hardworking IT professional with a passion for solving technical problems and delivering excellent customer service. I would welcome the opportunity to contribute my technical expertise, problem-solving abilities, and commitment to your organization's success.
