I bring a unique blend of expertise as a former ESL teacher and working as travel consultant at a reputable US bank. With a proven track record of handling escalation calls, I've honed my communication and problem-solving skills. My background in education has equipped me with the ability to adapt to diverse situations and connect with people effectively. I am committed to delivering high-quality service, ensuring customer satisfaction, and contributing to a positive work environment. My diverse skill set, coupled with a passion for excellence, positions me as a reliable and dedicated worker ready to make a valuable impact.