"I want to express my strong interest in the Virtual Assistant position. With a strong background in customer service and administrative tasks, coupled with a proven track record of organizational prowess, I am confident in my ability to contribute effectively to your team or business. My dedication and passion for helping individuals and businesses succeed make me an ideal candidate for this role. I am eager to bring my skills and enthusiasm to support your team or company and contribute to the continued success of your organization."
I am a skilled Customer Service Specialist with 7 years of experience. I have managed various accounts, including Inbound, Outbound, Technical Support, and Sales. Additionally, I bring two years of experience as a Social Media Manager. I have consistently achieved outstanding metrics in each account, resulting in multiple awards. I am known for being hardworking, trustworthy, and maintaining a positive attitude with excellent communication skills. I possess a strong work ethic and a determination to succeed, I am constantly developing new skills and abilities and am eager to continue growing in my profession.
WORK EXPERIENCE:
I have completed the Property Management Training Course at VAP PH Property Management, and I am now equipped with the following skills:
*Familiar with Property Websites used in Property Sourcing such as Gumtree, OpenRent, Zoopla, Rightmove, OnTheMarket.*Familiar with Property Management tools such as Property Data, Property Filter, and Property Tracker*Knowledgable in Property Sourcing*Knowledgable in Rent to Rent Service*Knowledgable in Service Accommodation*Knowledgable in Rental Listings*Familiar with Online Travel Agencies like Airbnb, -----------, and Vrbo.*Channel Manager: Uplisting/Tokeet*Project Manager: Asana/Trello*Create Email Templates*ChatGPT*Canva*Administrative Tasks*Email Management*Calendar Management
Company Name: FIRST GEN
(October 2021-February 2023)
Social Media Manager/Dropshipping
*Product Research and Order Fulfillment in Amazon, Walmart, and eBay.
*Listing/Posting items on FB Marketplace.
*Tracking Orders
*Managing Social Media accounts of multiple clients.
*Negotiation
*Administrative task
*Promoted to team leader after being hired for 2 months.
*Conducted daily huddles and weekly coaching sessions with a team of 10 agents to discuss important matters, share updates, and strategies and address specific issues.
Company Name: TELEPERFORMANCE (May 2013-June 2015)
Technical Support Specialist (Telco Account)
Account Name: Comcast
*Issue Resolution: Help customers troubleshoot and resolve technical problems they may encounter with a product or service. This could involve hardware issues, software malfunctions, connectivity problems, or any other technical difficulties.
*Customer Assistance: Provides assistance and guidance to customers who may be experiencing difficulties in using a product or service. We often walk customers through step-by-step solutions or provide instructions for problem resolution.
*Product Knowledge: Need a deep understanding of the products or services. This includes knowledge of the features, functionalities, and potential issues customers might face.
*Ticketing and Documentation: We often use ticketing systems to log and track customer issues. We document the details of each interaction, including the problem reported, steps taken to resolve it, and any follow-up actions required.
*Escalation: In cases where a technical issue cannot be resolved at the initial support level, technical support teams may escalate the matter to higher-level support or specialized teams for further investigation and resolution.
*(Received High Customer Service Satisfaction every month).
Company Name: CONVERGYS (May 2011-May 2013)
Account Name: On-Star (Activation with Sales)
Customer Service Specialist (Inbound Account)
*Receiving hundreds of phone calls from GM(General Motors) car owners/customers who want to activate features of their On-Star vehicles.
*Provide efficient and effective customer support, ensuring a positive customer experience and meeting the specific needs of the customers.
*Product Information: Provide accurate and detailed information about the products or services. This includes specifications, features, pricing, and any other relevant details.
*Upselling: We are trained to identify opportunities for upselling additional products or services like Hands-Free Calling Minutes. A special feature of their ON-STAR vehicles where they can make phone calls anytime anywhere, hands-free.
*(Received High Metrics and awarded as Top Sales Agent multiple times)
Company Name: IBM (April-----------
Account Name: Athena Health (Healthcare Account)
Customer Service Specialist (Outbound Account)
*Making hundreds of phone calls to different Health Insurance Companies to check claim Billing status.
*Data Entry and Record Management: Involved in data entry tasks, maintaining accurate and up-to-date records of patient information, medical histories, and other healthcare-related data.
*We handle the verification and authorization process for healthcare services. *This involves checking the eligibility of patients, confirming insurance coverage, and obtaining necessary authorizations for medical procedures.
*Administrative Task
*(Received High Metrics and awarded as Best in Productivity multiple times)
