I've been working in the BPO industry since 2019. I spent three years at Concentrix (2019 to 2022), followed by a year at iPloy Staffing Solution in 2022, and another year at TaskUs Bohol in 2023. These companies support TELECOMMUNICATION, HEALTHCARE, and RIDESHARING programs based in the US. In addition to my BPO experience, I also worked on outbound calls for four months, generating leads for a final expense or life insurance program also based in the
USA.As part of our customer care team, I was trained to deliver excellent service on every call. Handling billing, equipment, orders, upgrades, and more. Our goal is always to solve everything in just one call. We make sure to address all concerns, so customers don't need to call back. Additionally, I also have experience with back-office support. I also manage to set up and make appointments for patients, and we also recheck and evaluate their medical documents for their Durable Medical Equipment (DME) requalification. Lastly, I make outbound calls to seniors, encouraging them to get life insurance.Throughout my journey, I've dedicated myself to continuous training. I improved my skills in call handling and better customer relations. My focus is always on delivering quality service and ensuring customer satisfaction remains primary. Building strong connections with our clients is a priority, and I take pride in going above and beyond to address their needs. Tracking my progress alongside company metrics, I'm proactive in seeking support from colleagues or higher-ups when challenges arise. I ensure that the quality of my work consistently meets the mark I've set for myself.
