I am a detail-oriented and proactive Administrative and E-Commerce Support Specialist with hands-on experience in Shopify store operations and high-volume customer service. I specialize in helping online businesses run smoothly by efficiently managing daily administrative tasks, order processing, customer inquiries, and backend store operations.
I supported a Shopify-based e-commerce store handling an average of 120 customer inquiries daily across email, live chat, and social media platforms such as Instagram and Facebook. I have strong experience using Shopify Admin to verify orders, process fulfillment, confirm payments, manage returns and exchanges, and maintain accurate customer records.
I am highly skilled in providing fast and professional customer support while ensuring accuracy and consistency in all operational tasks. I also coordinate with shipping carriers to track and resolve delivery issues, manage refunds and disputes according to policy, and gather customer feedback to improve processes and customer satisfaction.
Key Skills:
- Shopify Order Management & Fulfillment
- E-Commerce Customer Support (Email, Chat, Social Media)
- Administrative & Operations Support
- Order Tracking, Returns & Refund Processing
- Data Entry & Record Management
- Customer Care
- Fast Learner, Detail-Oriented, and Reliable Team Player
I am committed to supporting business growth by improving efficiency, maintaining excellent customer experience, and ensuring smooth day-to-day operations. I am open to long-term opportunities where I can contribute, grow, and add value to your team.
