Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Resolved concerns with products or services to help with retention and drive sales.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assisted call-in customers with questions and orders.
Maintained and managed customer files and databases.
Navigated multiple computer systems and applications to find information.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Communicated with clients regarding account services, statements, and balances.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Responded to customer needs through competent customer service and prompt problem-solving.
Investigated and resolved accounting, service and delivery concerns.
Communicated professionally with colleagues, freelancers and clients.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
