I have two years of direct experience with Amazon's Catalog Department, I have developed extensive expertise in various aspects of Seller Support, focusing primarily on the Catalog.
My key areas of focus include:
• Adding or creating new listings
• Creating product variations
• Using Excel for catalog management
• Assisting sellers with appeals on account violations
• Requesting ASIN reinstatements for sellers
• Optimizing listings for search queries
• Correctly assigning product categories
• Indexing products for accurate sales rankings
• Managing FBM (Fulfillment by Merchant) inventory
• Handling claims such as A-Z claims and chargebacks
• Assisting with Buy Shipping and updating shipping settings
• General account updates and management
With an additional three years of experience in Customer Service at Amazon, l've further developed my communication skills and refined my ability to deliver top-tier experiences. My dual expertise in both Seller and Customer backend processes equips me to effectively navigate and optimize business's performance on E-commerce platforms, ensuring success in the competitive market.
