A detail-oriented associate with 1 year experience providing an excellent customer service experience from pre purchase to after sales services. Processed 100 cases consisting of order processing, shipment, inquiries, order refunds and etc. day by day, which is 150% more productive than what is forecasted by the management.
2 years of experience in workforce management as a Real Time Analyst assisting our operations team with high accuracy forecasting, monitoring the queue real time, and data analyzing to provide an excellent game plan to reach our service level agreement.
