As someone who worked in the customer service industry for almost 9 years both as a customer support associate and Project sub-leader, I gained experiences in a variety of tasks, including new hire training, team management, and quality check.
With my commitment to improve myself, I always made sure that I was able to provide exceptional customer support and also strived to be an expert in the projects that my team handled.
After becoming a project sub-leader, I have handled new hire training for my team, creating training manuals and modules that served as a guide to both new and old tea-----------mbers in performing their job more efficiently. I've also handled lectures and review for new projects, tools and processes in the team.
In addition, I made sure that the team maintained a high standard of quality through quality checks and continuous improvement initiatives such as our monthly team coaching and live QA.
My approach to team management was centered around fostering an open and supportive environment, ensuring that our members are able to collaborate and freely share their ideas while still maintaining a positive work relationship within the team.
