Hello,
My name is -----------. I am a highly experienced property manager and customer care resolution specialist. Over the past 9 years, I have honed my skills in managing client relationships and maintaining high standards of property management and guest satisfaction.
Work Experience
Airbnb—Resolutions | Resolutions 2 Case Manager
1 year
- Mediation: providing assistance to both guests and hosts to resolve disputes in accordance with Airbnb policies, such as rebooking/cancellation, claims, and AirCover for Hosts.
- Provide assistance and resolution for review disputes, review removal, and maintain SuperHost status for hosts.
Property Manager
Managed 65 properties while ensuring seamless operations and guest satisfaction.
- Coordinate with third-party contractors, handymen, and cleaners to ensure high-quality property standards are met.
- Oversaw check-in and check-out processes and helped resolve guest concerns or requests promptly.
Customer Service Specialist | BPO Industry
7 years
- Developed strong communication, problem-solving, and multitasking skills.
- Delivered excellent customer service in various roles while maintaining a professional and friendly tone.
Education
Bachelor's Degree in Industrial Technology
Skills
- Customer Relations: Help resolve guest inquiries, address complaints effectively, and manage review disputes.
- Host Relations: Help resolve host inquiries/concerns such as claims, Aircover for Hosts, and review disputes to achieve or maintain SuperHost status.
- Property Management: Facilitate guest communications and coordinate with cleaners and third-party contractors for cleaning and maintenance schedules to maintain the highest-quality standards.
Tools/Platforms:
WhatsApp, Hospitable, Slack, Motion, Turno, Ring Central, Hostaway
Services:
- Guest support communication and resolution.
- Addressing guest inquiries/complaints.
- Coordinate with guests for check-in and check-out processes.
- Schedule/manage cleaners, third-party contractors, and handymen.
- Claims management and submission for property damages.
- Respond to reviews or guest disputes.
I am committed to delivering exceptional property management services and comfortable working in fast-paced, remote environments while ensuring a seamless experience for both property owners and guests.
Looking forward to hearing from you.
Sincerely,
----------- G.
Verified
