Seasoned, top-rated customer service and technical support advocate with over 14 years of experience.
My communication skills, analytical thinking, and passion for helping others have allowed me to offer an exceptional customer service experience to every customer I interact with. If your business is looking for a kind, helpful, and reliable customer support agent, we can be a great match!
Skills and Expertise:
? Customer Service: Email, Chat, and Phone
? Technical Support for Saas
? Client Onboarding via Zoom, Skype, Google Voice, etc.
? Social Media Management
? E-commerce
? Training
? Process Improvement
Tools:
?? Hubspot CRM, Zendesk, Freshdesk
?? Mailchimp, Active Campaign, Infusionsoft, Constant Contact, Aweber, SendGrid
?? WordPress, Wix, Squarespace
?? Asana, Basecamp, Trello, Slab, GitHub, Airtable
?? Shopify, Magento, Amazon
??Canva, Photoshop
