Hi, I'm April, a Customer Experience & Learning Development Specialist with 4+ years of experience in customer support, e-commerce operations, training, and process improvement.
My background in the BPO industry has equipped me with expertise in customer service, order management, issue resolution, and operational support. I have assisted global customers through email, chat, and social media while maintaining high customer satisfaction and efficient workflows.
I also specialize in creating learning and training resources, including quizzes, worksheets, assessments, SOPs, playbooks, instructional materials, Google Forms, and professional presentations.
Services:
• Customer Support (Email, Chat & Social Media)
• Customer Success & Retention
• E-commerce Operations
• Order Processing & Tracking
• SOP & Knowledge Base Creation
• Data Management & Reporting
• Training Materials & Assessments
• Presentation & Content Development
Tools: Zendesk, Shopify, NetSuite, Confluence, Meta Business Suite, Google Workspace, Excel, Canva, PowerPoint, Word, Slack, Zoom, and Microsoft Teams.
I am detail-oriented, adaptable, and committed to helping businesses improve customer experiences, streamline operations, and develop effective learning resources.
