Workstation Engineer for almost 3 years that act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Responsible for processing service requests related to endpoints such as but not limited to: Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services. Performing/assisting with the troubleshooting on managed active directory and other related services.
