I have extensive experience, with 2 years and 6 months in inbound technical and customer support, having worked for a leading telecommunications company in Australia and a previous role at a physical and online shopping mall in Canada where I mainly provide phone customer support. Throughout these experiences, I have honed my skills in providing technical support for mobile devices and modems. Additionally, I gained expertise in selling insurance for home appliances and conducting basic troubleshooting. My responsibilities included creating ticket requests and coordinating technician dispatches to address issues requiring physical assistance for product repair.
Furthermore, I possess 1 year of hands-on experience in the IT Service Desk within the healthcare sector, catering to various regions in the US. In this role, my responsibilities included assisting employees with login issues utilizing Active Directory. I also gained proficiency in software troubleshooting, utilizing provided knowledge bases, and conducting computer remote sessions when necessary. Additionally, I developed effective research skills to find applicable solutions for user issues. My experience extends to creating thorough and detailed documentation for encountered issues, contributing to the company's comprehensive tracking process for all user and employee concerns.
I have further enhanced my skills through a combined total of 3 years and 11 months of dedicated service in chat and email support. During this time, I played a key role in the success of an Australian telecommunications company, where I provided chat sales assistance. This involved ensuring customers received the right guidance and product information by actively understanding their preferences and needs. My responsibilities extended to placing and processing orders. Additionally, I contributed to the support team of a leading online shopping platform in the UK, handling tasks such as following up on orders shipping concerns, raising disputes when necessary, and providing comprehensive chat and email support for various product-related issues. I pride myself on being proactive and a quick learner, adept at managing multitasking challenges and thriving under pressure. I am enthusiastic about taking on new tasks and making positive contributions to dynamic work environments.
