I am a Technical Support/Customer Service Representative with 5-6 years of experience providing phone, email, chat support for customers across the United States for businesses of all sizes.
I provide top quality support for various issues related to setting up internet and phone connections, providing benefits that they will be getting from the insurance, installing radios inside their car and at the areas they can use the radio they ordered from us.
I have worked as a Service Agent Advisor to a healthcare account for more than 2 years. I explain the eligibility and benefits the members will get with the health insurance they are enrolled in. We explain the process of how the claims are being processed according to their coverage. We advised the providers also on what they are getting or how they are being paid by the health insurance company.
I am a newbie to this job and I am very eager to learn to use any tools that would get the job done well for you and your team.
