I have seven years of experience in customer service within the business process outsourcing (BPO) industry in the Philippines. During this time, I've
handled diverse roles including customer service, data entry, FNOL, and support matter expert, across
different campaigns along with two years as a virtual assistant for a dispensary in California. In this role, I manage order entry using a CRM system, handle inbound calls, text and chat for customer inquiries, manage drivers routes, and make outbound calls to communicate with customers and drivers.
