I am a results-driven US Healthcare Support Specialist with over 5 years of experience in the healthcare BPO industry, including 3 years as a Healthcare Customer Service Representative and 2 years as a Medical Claim Specialist. I have experience handling Durable Medical Equipment (DME) accounts, including insurance verification, benefits confirmation, prior authorization support, and claim follow-ups.
I specialize in verifying patient insurance eligibility, reviewing coverage and payer requirements, resolving eligibility-related denials, and coordinating with insurance providers to ensure accurate and timely reimbursement. I understand the importance of proper documentation to prevent claim rejections and delays.
In addition to my healthcare background, I also have 3 years of experience in Lead Generation and Cold Calling. This strengthened my communication skills, confidence in handling objections, and ability to perform in fast-paced, target-driven environments.
I am detail-oriented, organized, and reliable. I am comfortable working remotely, aligned with EST hours, and committed to delivering accurate work that supports efficient billing and patient care operations.
Verified
