Experienced Network Operations Engineer and Team Leader with a demonstrated history of working in the telecommunications industry for 8 years. Expertise in Network Technology and People Management handling more than 30 engineers troubleshooting L1-L2 connectivity of Enterprise Data circuits via wired and wireless networks, Broadband, Mobile, and IT. Analyze and maintain all Client Service Level Agreements and implement improvement plans as needed allowing me to effectively lead my team to achieve business objectives and ensure customer satisfaction as I aspire to work in a globally competitive company that values innovation, diversity, and commitment to excellence.
