Results-driven Virtual Assistant with 7+ years of customer service experience and 2+ years in property management for both STR and LTR properties. Skilled in guest and tenant communication, administrative support, CRM management, maintenance coordination, and back-office operations. Reliable, detail-oriented, and experienced with tools like Guesty, AppFolio, Property Tree, Salesforce, and Google Workspace, helping businesses stay organized, efficient, and customer-focused.