Customer Service and Healthcare Support Specialist with 5+ years of experience at Optum Global, handling claims, benefits and eligibility, and prior authorizations for commercial and Medicare accounts. Strong background in resolving complex inquiries, ensuring accurate information, and delivering high-quality customer support.
Also brings 1 year of Accounts Receivable experience, including account reconciliation, follow-ups on outstanding payments, resolving billing discrepancies, and maintaining accurate financial records.
Detail-oriented, reliable, and highly adaptable, with a strong focus on problem-solving, customer satisfaction, and meeting performance targets in fast-paced environments.
