Highly skilled Healthcare Administrative Specialist and Medical Virtual Assistant with comprehensive experience supporting US healthcare accounts since May 2022 and Australian medical practices since January 2026. Proven expertise in managing cloud-based EMR systems, handling high-volume appointment schedules, processing prior authorizations, pre-certifications, retro-authorizations, gap exceptions, and single case agreements (SCAs). Recognized top performer specializing in clinical care coordination, medical billing support, patient triaging, insurance verification, and meticulous compliance with HIPAA and Australian Privacy Principles (APPs).
Core Expertise & Keywords:
Medical Virtual Assistant | Healthcare Administration | Prior Authorizations | Claims Processing | HIPAA Compliance | Australian Privacy Principles (APPs) | EMR Systems | Helix Healthcare Software | WLT | Salesforce | Medical Billing | Patient Care Coordination | Benefits Verification | Omnichannel Customer Support | Microsoft 365 | Google Workspace | Softphones (Webex, Citrix, Avaya, Amazon Connect)
