Willing to be interviewed for further questions.
- Communicate with clients to understand their business goals and objectives
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Email Management
- Assist customers about their orders and correct post sales problems.
- Ensure customer service
emails and calls are answered and done in a timely, efficient and knowledgeable manner.
- Resolve customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Managerial and Customer Service:
- Basic knowledge in using Zendesk to reply to customer concerns in one platform
- Maintain financial accounts by processing customer adjustments
- Ensure timely processing of customer orders and help resolve customer disputes.
- Daily Monitoring of Buyer Messages, ensuring that all messages are responded within agreed SLA
- Monitor Claims and executing proper representation on Amazon
- Check and Monitor Inventory (inbound Items for Amazon Seller)
- Respond to Buyer Messages via Amazon Seller Central
- Handle return requests
- Check and monitor Feedback on a daily Basis
- Handle AZ claims
- Process customer account adjustments
- Coordinate with Suppliers regarding order status and getting credit for order issues
- Placing orders with suppliers and also using cash back tools
- Coordinating with Freight companies regarding shipment status
Expert in Ecommerce Inventory Management:
- Product Research, Bundle Listing, Scratch Listing
- Order Fulfillment, Handling Returns and Refunds
- Customer Service
- Well versed in creating strategies using repricer
- Expert with tools SellerAmp, Revseller, Keepa, Scanalyze, Tactical Arbitrage,
informed.co, OA Genius and OAG Gravity, Ecom Solutions, Ecom Circles, WSA, Amazon Seller Central and Walmart Seller Center.
Expert in FBA Wholesale and Retail Arbitrage:
- Place orders to be sent to prep center, create shipment plan on Seller Central platform, manage excess inventories, price alerts, fix stranded inventory and suppressed listings. Attended Webinars by Paul Lipsky.
- Create Amazon campaigns/advertisements
- Manage sponsored products
- Promote products by choosing the related keywords to make it searchable for active shoppers
Strategies:
- Keyword and Negative keyword targeting strategy
- Dynamic bids - up and down
Knowledgeable in Shopify/Woocommerce:
- Create new listings, Title Optimization, Listing Enhancement
- Video/photo editing
- Construct products keywords and descriptions making sure to avoid plagiarism using Chat GPT
- Automate Pricing/create customized pricing rule on the catalog in the absence of 3rd party repricer
- Order Fulfillment, Inventory Management, Customer Service
- Familiar with the following tools: Seller Hub, DSM tool, ZikAnalytics, AutoDS, Oberlo
