I am a dedicated Healthcare Executive Assistant / Medical Virtual Assistant with extensive experience in insurance verification, medical billing, claims analysis, and the full Revenue Cycle Management (RCM) process. My background includes auditing accounts, resolving claim denials, ensuring compliance with payer guidelines, AR follow-up, medical billing, patient scheduling, appeals writing, and identifying process improvements to enhance accuracy and efficiency throughout the billing cycle.
Beyond RCM, I bring strong administrative and scheduling capabilities. I’ve managed complex calendars for healthcare providers and executives, coordinated meetings across multiple time zones, organized travel arrangements, and supported virtual conferencing through platforms such as Outlook, Google Calendar, Teams, Zoom, and RingCentral. I also have experience as a Virtual Assistant, providing remote administrative support by managing communications, maintaining organized digital filing systems, and preparing reports and correspondence.
I am proficient in CRM systems and have hands-on experience with EHR/EMR platforms including Epic, Cerner, NikoHealth, eClinicalWorks, Athenahealth, Ace System, and AdvancedMD. I regularly leverage these systems to support documentation accuracy, streamline workflows, and ensure compliance across healthcare operations.
My earlier experience in sales helped me develop strong communication and interpersonal skills, which I now use to lead calibration calls, facilitate collaboration across teams, and ensure alignment on goals and expectations. I am proficient in Microsoft Office tools including Word, Excel, and PowerPoint, and regularly use them to support reporting, documentation, and presentations.
With a well-rounded background in healthcare operations, administrative support, and remote work environments, I bring focus, adaptability, and a results-driven approach to every role I take on.
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