Hello! My name is Jillmar Dela Cruz, and I have over three years of experience supporting U.S. healthcare providers, dental practices, insurance companies, and patients. Throughout my career, I've worked in healthcare administration, insurance verification, medical and dental billing support, claims resolution, and patient coordination.
I understand how important accuracy, confidentiality, and communication are in the healthcare industry. I take pride in completing tasks with attention to detail while ensuring patients and providers receive timely and professional support.
• Medical and dental insurance verification (PPO, HMO, Medicare, Medicaid, and commercial plans)
• Eligibility and benefits verification
• Claims follow-up and claims resolution
• Prior authorization support
• Medical and dental billing assistance
• Explanation of Benefits (EOB) review
• Patient scheduling, appointment confirmation, and rescheduling
• Patient registration and demographic updates
• Prescription refill coordination
• Provider office communication
• Documentation and chart updates in EHR/EMR systems
• Email and phone support
• Administrative and back-office healthcare tasks
I have worked with several healthcare platforms, including:
Tebra (Kareo)
Athenahealth
AdvancedMD
Availity
I'm also comfortable using tools such as:
Microsoft Office (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Teams
Zoom
Slack
Various CRM and practice management systems
My strengths include:
Strong attention to detail
Excellent written and verbal English communication
Ability to work independently with minimal supervision
Fast learner and adaptable to new workflows
Reliable, organized, and deadline-driven
HIPAA-aware and committed to maintaining patient confidentiality
