Customer Service Representative with fifteen years of experience in a multicultural BPO environment. At one company, I handled retail. The most recent work experience I had was customer service for a leading travel agency. I have strong intrapersonal skills. I am skilled in handling customer complaints, communicating with them through various channels, responding to customers' inquiries and requests, checking product or service availability for retail, helping customers in booking/canceling/changing flights/hotels/activity reservations for travel, and collecting customer feedback. I took a position in management and handled a team of eleven to fifteen employees specializing in creating and monitoring of Key Performance Indicator (KPIs), making sure that the team could comply with quality, control, and compliance set by the client. I also took part in strategic planning and business reviews to improve customer service skills and employee performance. With the skills I have, I am confident that I can work with different platforms and applications. Some of the tools that I frequently use are:
• MS Word
• MS PowerPoint
• MS Excel
• MS Teams
• Outlook
• Zoom
• Avaya
• Citrix
My proficiency in the Customer Service field will help me become an effective and versatile Virtual Assistant. Moreover, I completely understand that this market is growing day by day. But my skills are also growing as I am a very keen learner and can adapt to changes easily.
