Professional Summary
Results-driven operations leader with over 14 years of experience in customer service, sales, and team management within client-facing environments. Adept at leading high-performing teams, optimizing service delivery, and driving strategic initiatives that improve customer experience and business performance. Comfortable working hands-on, including handling customer interactions directly when needed.
Key Expertise:
Customer Service & Sales Excellence
Leadership & People Development
Management Cadence & Performance Monitoring
Process Improvement & Growth Strategies
Staffing & Workforce Planning
Experience Highlights:
4 years as Head of Operations / Operations Manager, managing 200+ account associates and 12 Team Leaders.
Successfully supported high-profile clients including AT&T, Uber, and Hertz, ensuring service quality and operational efficiency.
Strong background in phone-based support, with a willingness to take customer calls and contribute directly when needed.
Technical Proficiency:
Productivity Tools: Microsoft Office Suite, Google Workspace
Social Media Platforms: Facebook, Instagram, Twitter, LinkedIn
Project Management: Trello, Asana
CRM Tools: HubSpot, Zendesk, Salesforce
