Experienced Virtual Assistant | Operations Manager | Customer Support | Sales & Admin Support
I'm a reliable and results-driven Virtual Assistant with over 6 years of experience in customer service, operations management, sales support, and administrative assistance for US and UK-based companies.
I specialize in keeping business operations organized and running efficiently by handling customer support, order processing, email and calendar management, CRM updates, inventory management, scheduling, documentation, and team coordination. I'm experienced in managing high-volume inbound and outbound calls, responding to emails, and providing exceptional customer service that builds long-term client relationships.
In my most recent role as an Executive Assistant / Operations Manager, I managed daily operations for an auto parts company in the United States. I handled customer orders through eBay, company websites, and email, managed inventory, updated product listings, negotiated vehicle purchases, coordinated logistics with tow drivers, and supported my team to ensure smooth day-to-day operations.
Previously, I worked as an Operations Manager for a UK cleaning company, where I managed appointment scheduling, dispatched field staff, communicated with customers, created work orders, and maintained high customer satisfaction through efficient coordination and problem-solving.
My background also includes 3 years in the BPO industry, where I consistently ranked among the top-performing customer service representatives while assisting US healthcare members with claims, billing, insurance coverage, and appointment scheduling.
Tools I'm experienced with:
GoHighLevel (GHL)
Asana
Hubspot
Microsoft Excel & Google Sheets
Google Workspace
Outlook
RingCentral
Hubstaff
Slack
Zoom & Google Meet
Canva
Loom
eBay Seller Platform
CRM & Order Management Systems
I pride myself on being highly organized, detail-oriented, proactive, and quick to learn new systems. Whether you need someone to support your customers, manage operations, coordinate your team, or keep your business organized behind the scenes, I can step in and deliver reliable results with minimal supervision.
I'm committed to helping businesses grow by providing dependable support, excellent communication, and a strong work ethic. I look forward to becoming a valuable part of your team.
