As a Subject Matter Expert at Korn Ferry Futurestep, I proactively manage team customer service strategies to develop loyal client and seller bases. My role includes strengthening merchandising and promotional strategies, conducting performance reviews, mentoring analysts, managing APAC analysts and third-party analysts, performing administrative tasks, overseeing engagements, and handling escalations for marquis clients. I am responsible for various aspects, including APAC and NA Public Programs, Month-End tracking, order releasing, time approval, and invoicing. Additionally, I oversee training, assist in scheduling, and conduct weekly meetings to address concerns, plan improvements, and evaluate progress toward goals. I have contributed to the development of an organizational structure to define roles and responsibilities, emphasizing operational efficiency and exceptional customer service to generate repeat business.
