• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Built rapport with customers through courteous and professional communications.
• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Handled high-volume telephone calls to address and resolve customer queries.
