Looking for a reliable Virtual Assistant who can handle your customers, orders, and admin tasks without constant supervision? You're in the right place.
I'm Lorelyn Ramos, an experienced Customer Support & Administrative Virtual Assistant specializing in order management and purchase management for B2B and D2C businesses. I help business owners save time and reduce stress by efficiently managing customer inquiries, order processing, shipment tracking, returns, cancellations, and internal coordination so everything runs smoothly behind the scenes.
I also handle email and inbox management (Outlook), data entry, document preparation, reporting, and daily admin tasks with accuracy and organization. I'm comfortable working with Zendesk, JTL, Microsoft Teams, and Microsoft 365, allowing me to manage customer tickets, emails, and orders efficiently while maintaining clear communication.
As an online entrepreneur myself, I understand how important speed, accuracy, and customer satisfaction are. That's why I'm proactive, detail-oriented, and always focused on delivering result's not excuses.
What I bring to your business:
Smooth order & purchase management
Professional customer support (B2B & D2C)
Organized email & admin support
Clear internal communication
Reliable, independent work ethic
With a Business Administration degree (Financial Management), I bring structure, accountability, and strong problem-solving skills to every task. If you're looking for a VA who is dependable, easy to work with, and committed to helping your business grow, I'd love to be part of your team.
