• Supported and managed multiple verticals such as Telecommunication Services, Financial Services, Fraud Detection, Food Delivery App, Loyalty Program and Travel Account that supports Voice, Non-Voice and Back Office tasks
• Responsible for managing program’s efficiency metrics
• Communicating with clients to meet their needs, with exposure in client meetings, presentations, and business reviews
• Responsible for maintaining the program’s efficiency metrics
• Performing Root Cause Analysis and formulates and executes action plans to improve performance
• Providing assistance to Senior Leaders in executing account-wide initiatives
• Completed training on Financials and Project Implementations
