I have a solid experience in being a customer service associate for almost five years in a huge e-commerce company based in the USA. I did calls, chats, and emails on a day to day basis, answering customers concern regarding orders, delivery time, order payments, and account issues to name a few. While engaged in those contact mediums, I am also documenting the conversation's important details into the system.
I have also contributed in developing the company's newly launched work tool by creating reports or providing feedback for the tool's efficiency and possible improvement or updates needed.
In addition to my work skills, I am pretty much confident when it comes to my communication skills as I have been in Journalism during my grade school to high school and I took Bachelor of Secondary Education Major in English in college. Also, working in a USA based company and having conversation with USA/Canadian citizen daily for almost five years, I can say that I have even improved my communication skills.
