I am an experienced people
manager with 13 years experience and expertise of working in the financial services, customer service & sales (shopping cart abandonment recovery management) industry. Skilled in Advanced Performance Coaching and Mentoring, Leadership of People, Presentation and Facilitation Skills, Project Management, Networking, Reporting and Analysis and Customer Engagement.
Exposed to working in diverse environments, keenly taking responsibilities with bigger operation and higher challenges. As a people manager, I have paved different avenues for learning which enhanced my competency in facilitating interaction and communication verbal and non-verbal ways.
Quality Management: As part of quality, I am an expert in terms of Define testing strategies and processes for test plan and several phases of testing cycle ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
People Management: Expert in coaching, developing, motivating and delivering corrective action when necessary. Supervisory responsibilities leadership of people in all work activities. Nature of impact by ensuring the quality of the task, services, information provided by self and others area of impact is primarily my own team. I also have an experience in hiring the best talent in the organization.
Attention to Detail: Exceptional attention to detail to identify discrepancies, errors, or areas of non-compliance within processes.
Communication: I have excellent communication skills to convey quality standards, expectations, and feedback clearly to tea-----------mbers, other departments, and stakeholders.
Adaptability: I am flexible and adaptable to respond to changes in business processes, industry regulations, or client requirements
Finally, I strongly believe in working with adherence to ethical standards and a commitment to promoting a culture of integrity and transparency within the people, stake holders and the organization I work for.
