If your business only runs smoothly when you're personally watching it, that's the problem I fix.
I'm Mae, an operations manager with 9 years of experience: regulated manufacturing, global QA for US and EU accounts, and 3+ years of remote operations. I don't just complete tasks. I document how the work gets done so it stays consistent after I hand it over.
Currently holding two remote operations roles at the same time, unsupervised, both on time.
What I do:
• Build SOPs, process maps, RACI matrices, and training playbooks from scratch
• Run day-to-day operations across Finance, HR, Executive Support, and Events
• Manage 5 to 10 brand partnerships monthly: timelines, deliverables, approvals, invoicing, sponsor communication
• Vendor and subscription admin, payment coordination, onboarding, compliance tracking
• Operational reporting with SQL, Power BI, and advanced Excel, including the recommendation, not just the numbers
Track record:
• Promoted from Systems Builder to Operations Manager in 2 months based on systems delivered
• Built an Operations Atlas from zero that is now the company's single source of truth
• Led QA and compliance for global accounts including Unilever and JDE Peet's
• Authored the SOPs and audit documentation behind ISO 9001 compliance in a manufacturing plant
Tools: ClickUp, Notion, Trello, Slack, Google Workspace, MS Office, QuickBooks, Ramp, Wise, Whimsical, Lucidchart, Scribe, Loom, Power BI, SQL, Claude, ChatGPT, Fireflies
The feedback I get in every role is the same: nothing falls through the cracks. Deadlines, approvals, and follow-ups get tracked to closure. One client's closing note was that I had set their business up to succeed. That's the goal, every engagement.
Based in the Philippines, UTC+8, comfortable with US and EU overlap hours. Send me the messiest part of your operation and I'll tell you how I'd systemize it.
