?Managed and supervised the day-to-day team activities
?Managed the business Key Performance Indicators (KPIs)
?Conducted High Performance Sales review with direct reports creating actionplans to mitigate and reduce non-renewal of contracts
?Provided process training, guidance and mentorship to tenured and new hires
?Worked closely with internal and external stakeholders and conducted weekly, monthly and quarterly business reviews
?Cascaded process and provided process specific trainings and kept process-documents updated;
?Conducted customer walkthroughs on Software Portal, discovery calls resolving customer issues on their software and hardware licenses and renewal process;
-----------, DCRM, CRM Atlas
